Terms & Conditions

These Terms & Conditions form an agreement between you and the operator of Fair Go Casino. They apply to the website, account services, games, promotions, payment features and other services made available through the site. If you do not agree with these terms, you must not use the website or any related service.

You must be legally entitled to use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement. Fair Go Casino may ask you to confirm your age, identity, location or other information before allowing access to some or all services. You must provide information that is accurate, complete and current, and you must update it if anything changes.

Only one personal account may be opened and used by each player unless otherwise permitted in writing by the operator. An account must be registered in your own name and may not be sold, transferred, rented or made available to another person. You are responsible for keeping your login details confidential and for all activity carried out through your account. Tell the operator promptly if you believe your account has been accessed without permission.

• You must not use an account for another person or allow another person to use yours.
• You must not create an account using false, misleading or stolen information.
• You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must comply with all applicable Australian laws and any local laws that apply to you.
• You must not use tools, software or methods designed to interfere with the website or obtain an unfair advantage.

The operator may refuse an account application, restrict access, suspend an account or close an account where it considers this necessary to meet legal, regulatory, security, responsible gambling or operational requirements. Where appropriate and legally permitted, you may be given information about the reason for an action.

You are responsible for checking that all account details, transaction information and personal information shown in your account are correct. Deposits must be made using a payment method that belongs to you or that you are authorised to use. The operator may request evidence of ownership or permission before processing a transaction.

Available payment methods, processing arrangements and any applicable conditions may be shown on the website. Transactions can be subject to verification, technical checks, banking procedures and legal requirements. A payment may be delayed, declined, reversed or cancelled where there is a security concern, an error, a payment-provider issue or a legal or regulatory reason.

You must not deposit funds for the purpose of causing a payment method to make an unauthorised payment or to disguise the source of funds. You must not use the account as a bank account, payment intermediary or way to transfer funds to another person. The operator may carry out checks relating to identity, source of funds, affordability, fraud prevention and financial crime prevention.

Any balance shown in your account is subject to verification and correction of errors. If funds are credited to your account by mistake, you must notify the operator and must not use those funds. The operator may correct the balance and recover any resulting amount. You remain responsible for providing information needed to complete a transaction or account review.

Game outcomes are determined by the systems used for the relevant game and are subject to the applicable game rules. You should review those rules before playing. If there is a clear technical error, interruption or system malfunction, the operator may void affected activity and correct the account balance where permitted. Records held by the operator may be used to resolve disputes about transactions, gameplay or account activity.

Promotions, bonuses, rewards and promotional offers may be subject to separate terms. Those terms may include eligibility conditions, participation requirements, expiry arrangements, wagering requirements, game restrictions, withdrawal conditions or other limitations. You should read the terms of an offer before accepting or using it. If there is a conflict between these general terms and a promotion's specific terms, the specific terms will apply to that promotion to the extent of the conflict.

The operator may change, withdraw or refuse a promotion where this is necessary to correct an error, prevent abuse, comply with a legal requirement or protect the fairness of the service. A player must not claim an offer more than once where the offer is intended for a single player, household, device, payment method or other defined group.

Gambling should be treated as entertainment and not as a way to make money or resolve financial difficulties. Set a budget before you play and only use money you can afford to lose. Do not chase losses, borrow money to gamble or play when you are upset, tired or under the influence of alcohol or other substances.

• Use any account limits, deposit controls, breaks or self-exclusion tools made available through the service.
• Stop playing if gambling is affecting your finances, relationships, work, study or wellbeing.
• Ask for help from an appropriate gambling support service if you are concerned about your gambling.
• Do not try to bypass an account restriction, break or self-exclusion.
• Contact the operator if you need information about available responsible gambling options.

A request to close an account, take a break or self-exclude should be made honestly and must not be used to avoid valid account checks or obligations. The operator may restrict or close accounts where play appears unsafe, suspicious, fraudulent or inconsistent with these terms. Creating a new account to avoid a restriction may result in further action and may affect associated balances or promotional benefits, subject to applicable law.

The website and its content are provided for personal use. You must not copy, reproduce, modify, publish, distribute, sell, reverse engineer or commercially exploit any part of the website without permission. You must not introduce malicious code, attempt to gain unauthorised access, overload the service or interfere with another person's use of the website.

The operator aims to keep information accurate and services available, but access may occasionally be interrupted because of maintenance, upgrades, communication failures, equipment problems, third-party services or events outside reasonable control. Website content may be changed or removed without notice. Nothing in these terms guarantees continuous availability or that every game, feature or payment method will always be offered.

Personal information is handled in accordance with the applicable privacy information published on the website. By using the service, you acknowledge that information may need to be collected and used for account administration, identity checks, payments, security, responsible gambling, customer support, legal compliance and prevention of fraud or financial crime. You should read the Privacy Policy for further information about how personal information is managed.

The website may contain links or references to third-party websites and services. These are provided for convenience and may be governed by separate terms and privacy policies. The operator is not responsible for the content, availability, security or practices of third-party services, except where responsibility cannot lawfully be excluded.

Nothing in these terms excludes, restricts or changes any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or changed under applicable Australian law. To the extent permitted by law, the operator is not responsible for losses caused by your breach of these terms, misuse of the website, inaccurate information supplied by you, interruptions outside reasonable control or reliance on information that is incomplete or out of date.

The operator may update these Terms & Conditions from time to time. The current version will be made available on the website, with an updated date where appropriate. Continued use of the service after changes are published may indicate acceptance of the revised terms. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

If you have a question, complaint or concern about these terms, use the customer support or contact options made available on the website. Complaints should include enough information for the matter to be reviewed, such as the relevant account details, transaction information and a clear description of the issue. You should not send passwords or unnecessary sensitive information.