Betting Rules

By opening an account, accessing the site or placing a bet, you agree to follow these rules and any additional terms shown on the relevant game, betting market or promotion. If a specific game rule conflicts with a general rule, the specific game rule will generally apply to that game. If there is any uncertainty, the applicable terms should be checked before placing a bet.

Fair Go Casino may update these rules from time to time. The current version published on the site applies to activity taking place after the update, unless a different commencement date is stated. Players are responsible for reviewing the rules regularly and should not place a bet if they do not understand the applicable conditions.

• Players must be legally permitted to use the service in their location and must provide accurate account information.
• Only one personal account should be used unless the site has expressly approved another arrangement.
• Bets must be placed through the approved website, application or other authorised channel.
• A player must not allow another person to use their account, payment method or login details.
• Attempts to manipulate a game, interfere with the site, bypass security controls or abuse a technical issue are prohibited.
• All bets are subject to account, identity, payment and security checks where required.

The site may refuse, limit, suspend or cancel activity where this is necessary to protect players, maintain the integrity of the service, correct an error, comply with applicable requirements or investigate suspected misuse. Any action will be handled in accordance with the site's broader terms.

Before confirming a bet, players should check the game, market, selection, stake, odds or other displayed terms. A bet is normally treated as placed when the system records it and displays a confirmation or equivalent indication. A bet that has not been recorded by the system should not be treated as accepted, even if a player has clicked a button or submitted a request.

Displayed information may change before a bet is accepted. This can include odds, available markets, stake options, game information and other conditions. The terms shown at the time a bet is accepted will generally govern the transaction. Players should retain any confirmation details and check their account history promptly.

1. Select the game, market or wager type you want to use.
2. Enter the intended stake or choose the available stake option.
3. Review the displayed details, including any applicable minimums, maximums, odds, lines or conditions.
4. Confirm the bet only after checking that the information is correct.
5. Check the account history or confirmation screen to make sure the bet has been recorded.

Players are responsible for bets placed using their account. A bet will not usually be cancelled merely because a player selected the wrong game, entered the wrong stake, misunderstood a market or changed their mind. If a player believes a bet was recorded incorrectly, the issue should be raised through the available support process as soon as possible, with the relevant date, time and transaction details.

A bet may be rejected or unavailable because of account restrictions, insufficient funds, technical problems, market closure, geographic or regulatory requirements, or other operational reasons. A pending request does not guarantee acceptance. Players must not attempt to repeat a transaction until they have checked whether the original request was successful.

Games are settled according to their published rules and the result generated or recorded by the relevant game system. Where a game uses a random number generator or another automated process, the result is determined by that process. Players cannot change a result after it has been generated, and a personal belief about what the result should have been does not alter settlement.

A bet is generally settled when the relevant result is available and the system has completed its settlement process. The result displayed in the account, game history or other official record is the primary reference for the transaction. Settlement information may take longer where a result is delayed, requires verification, or is affected by a technical or operational issue.

• Winning bets are credited in accordance with the displayed game rules and accepted bet terms.
• Losing bets are settled against the outcome shown by the relevant game or market rules.
• Some bets may be returned, voided or treated as cancelled where the published rules require that result.
• A bet may be re-settled if a clear technical, administrative or system error affected the original settlement.
• Incorrect credits or payments may be corrected or recovered in accordance with the site's terms.
• Promotional or bonus-related play may be subject to separate conditions, where applicable.

If there is a discrepancy between a displayed balance and the official transaction record, the official record and applicable game data will be reviewed. Players should not spend or withdraw funds that appear to have been credited in error. Fair Go Casino may place a temporary hold on relevant funds while an issue is investigated.

Technical interruptions can occur because of connectivity problems, device settings, maintenance, software faults or other events outside a player's control. A disconnected session does not automatically mean that a bet was cancelled or lost. Players should check their account history before taking further action. If the status remains unclear, they should use the available support channel and provide enough information to identify the transaction.

Players must keep their login details secure and notify the site promptly if they suspect unauthorised access. Account details, identity information and payment information must remain current and accurate. A player should not use a payment method that belongs to another person or attempt to conceal the source of funds. Verification may be required before deposits, withdrawals or other account activity can be completed.

Players should keep their own records of bets, deposits, withdrawals and account communications. A question about a bet should be submitted promptly and should include the account username or other identifying information where requested, the date and approximate time, the game or market, the stake, and a description of the concern. Do not include a password or other sensitive security information in a support request.

Complaints and disputes will be reviewed using the available transaction records, game data, published rules and relevant account information. The outcome may include confirmation of the original settlement, correction of an identified error, cancellation where the rules require it, or another appropriate resolution. If a player remains dissatisfied, any further review or escalation process described in the site's Terms and Conditions may be used.

Responsible betting

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before playing and only use money that you can afford to lose. Avoid chasing losses, borrowing money to gamble, or increasing stakes to try to change an outcome. Taking regular breaks can help you remain aware of how much time and money you are spending.

• Decide on a spending and time limit before you start.
• Keep gambling separate from essential household expenses.
• Do not gamble when affected by alcohol, drugs, stress or strong emotions.
• Never ask another person to place bets for you or use another person's account.
• Use available account controls, deposit limits, activity reminders or self-exclusion options where needed.
• Seek independent support if gambling is causing financial, personal or emotional difficulties.

If you are under the applicable legal gambling age, do not use the service. Adults should take reasonable steps to prevent children and other unauthorised people from accessing their account or device. Fair Go Casino may take action where age, identity, location or account ownership cannot be adequately verified.