Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Games are designed for entertainment, and outcomes are determined by chance or by the rules of the relevant game. Previous results do not predict future results. A win does not mean another win is more likely, and a loss does not make a win due. Avoid thinking of gambling as an investment, income source or reliable way to recover money.

Only gamble with money you can afford to lose after essential living costs, bills, debts and other financial commitments have been considered. Decide how much time and money you are comfortable spending before you begin, and treat that amount as an entertainment expense. Never use money set aside for rent, food, utilities, education, medical needs or other important commitments.

• Gambling must be for people aged 18 years or over. Do not gamble if you are underage.
• Do not gamble while affected by alcohol, drugs, fatigue or strong emotions.
• Set a personal budget and time limit before playing.
• Keep gambling separate from household spending and essential expenses.
• Do not chase losses or increase stakes to try to win back money.
• Take regular breaks and stop when your planned session ends.
• Remember that gambling is not a way to earn an income or resolve financial difficulties.

Your account should be used only by you. Do not allow another person to gamble through your account, and do not use another person’s account. Keeping your login details private helps protect your account and makes it easier to monitor your own gambling activity.

Planning ahead can help you keep gambling within boundaries that feel comfortable. Consider the maximum amount you are prepared to lose over a day, week or other period, as well as the maximum time you want to spend playing. A limit should reflect your personal circumstances and should not be changed simply because you are losing or hoping to continue a winning streak.

Where available, Fair Go Casino may provide account features that help you manage your gambling. These can include deposit limits, loss or spending limits, session reminders, activity statements, breaks and account closure or self-exclusion options. Availability, settings and how changes take effect may vary. Check the account tools and information provided on the website, or contact customer support through the available channel if you need help understanding them.

1. Choose a limit before you deposit or start playing.
2. Use reminders or activity information to check how long and how often you play.
3. Stop when your limit is reached, even if you are winning or losing.
4. Take a break if gambling feels less enjoyable or begins to affect your plans.
5. Consider a longer break or self-exclusion if you need stronger protection from gambling.

Limits are intended to support your decisions, but they are not a substitute for personal judgement. Do not try to work around a limit by opening another account, using another person’s account or depositing through someone else. If you have chosen self-exclusion or account closure, respect the decision and use the support options available to you.

You should also review your gambling after a significant change in your life, such as a change in employment, income, relationship, health or financial circumstances. A budget that felt manageable in the past may no longer be suitable. If you are unsure, pause gambling and seek independent advice.

Problem gambling can develop gradually, and it may not always be obvious at first. The following signs may indicate that gambling is becoming difficult to control. You do not need to experience every sign before taking action. If any of these statements feel familiar, consider stopping, using account controls and speaking with someone you trust.

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more often or increasing stakes.
• Feeling restless, irritable or anxious when you try to stop.
• Hiding gambling, transactions or losses from family, friends or colleagues.
• Borrowing money, selling belongings or using credit to gamble.
• Missing work, study, appointments or important responsibilities because of gambling.
• Arguing with people close to you about gambling or its financial effects.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.
• Continuing to gamble despite financial, relationship, work or health problems.
• Feeling guilty, ashamed or unable to control your gambling.

If you notice these signs, do not try to solve the problem by gambling more. Stop playing, withdraw from gambling activity where appropriate and consider restricting access to your account and payment methods. Talk openly with a trusted person and seek professional support. Asking for help early can make it easier to regain control.

Protect your finances

If gambling is affecting your finances, contact your bank or financial institution to discuss available payment controls and obtain independent financial counselling. Review your statements, remove saved payment methods where appropriate and create a plan for essential expenses. Do not borrow money to gamble, and do not rely on future winnings to pay existing debts.

A temporary break can be useful when you want time away from gambling, while self-exclusion is a stronger step for people who want to prevent themselves from accessing gambling services for a chosen period or longer. Consider these options if you are finding it hard to stop, repeatedly exceeding your limits or experiencing harm linked to gambling.

Before requesting a break or self-exclusion, make sure you understand how it works, when it begins, how long it applies and whether it can be changed or ended early. Requirements may apply to accounts, identity checks and any remaining account balance. Do not create a new account or use another person’s details during a self-exclusion period. If you need assistance, use the support channel shown on the Fair Go Casino website.

You can also reduce exposure by removing gambling applications, turning off promotional messages, blocking gambling websites through suitable device or network tools and asking a trusted person to help you stay accountable. These steps can be used alongside, but do not replace, account-based limits or self-exclusion.

Friends and family

If you are concerned about someone else’s gambling, choose a calm time to talk and focus on what you have observed rather than making accusations. Encourage them to take a break and seek professional support. You cannot control another adult’s choices, but you can protect shared finances, set appropriate boundaries and obtain advice for yourself. Avoid lending money for gambling or helping to hide gambling-related problems.

Support is available if gambling is causing stress, financial difficulty or problems in your relationships. In Australia, you can seek help from a qualified counsellor, financial counsellor, doctor or mental health professional. You can also use trusted gambling-help services and government or community resources available in your state or territory. These services may offer confidential information, counselling, financial guidance and support for family members.

If you feel unsafe, are in immediate danger or are thinking about harming yourself, contact emergency services or a crisis support service in Australia immediately. Gambling-related financial or emotional stress can feel overwhelming, but you do not have to manage it alone.

For questions about account limits, breaks, self-exclusion or responsible gambling features, contact Fair Go Casino using the customer support option provided on the website. We may need to verify your identity before making account changes or discussing account information. We cannot guarantee winnings, recover gambling losses or provide personal financial advice, but we can explain the responsible gambling tools and processes available on your account.

Please read this page together with the website terms and any other information about account management. Responsible gambling is a shared effort: make informed choices, monitor your activity, use the tools available and ask for help whenever gambling stops being enjoyable or begins to cause harm.