Privacy Policy

The information handled by an online casino can vary depending on how a player uses the website, which services are requested and what checks are required. Fair Go Casino may collect information provided directly by a player, information created through account activity and technical information collected when the website is accessed.

Account and contact information

When a player registers or updates an account, we may handle details such as a name, date of birth, residential information, contact details, login information and account preferences. We may also record information provided when a player contacts support, reports a technical issue, asks a question or makes a privacy request. Communications may be retained so that requests can be answered, issues can be investigated and the quality of support can be maintained.

Identity and verification information

To help confirm a player’s identity, age, location or eligibility to use particular services, the site may request identity or verification documents. These may include documents or information needed to complete reasonable customer checks. Verification information can be reviewed for account security, fraud prevention, responsible operation of the website and compliance with applicable legal obligations.

Payments and transactions

We may record information about deposits, withdrawals, wagers, gaming activity, account balances, payment status and related transactions. Payment information may be processed through payment providers or other service providers. Where appropriate, the site may receive confirmation or transaction information from those providers without receiving or storing all payment details. Transaction records help operate the account, resolve payment questions, identify unusual activity and meet record-keeping obligations.

Device, usage and cookie information

When a player visits the website, we may receive technical information such as an IP address, browser type, operating system, device information, language settings, pages viewed, approximate location based on technical data, access times and referring website. We may also record how features are used, including login events, session activity and interactions with website content.

Personal information is used for purposes connected with operating, securing and improving the website, providing requested services and meeting applicable obligations. Depending on the circumstances, information may be used to:

• Create, maintain and administer a player account.
• Confirm identity, age, location and account ownership.
• Process deposits, withdrawals and other account transactions.
• Provide customer support and respond to questions, complaints and requests.
• Carry out security, anti-fraud, anti-money-laundering and risk checks.
• Detect, prevent and investigate suspicious, unlawful or unauthorised activity.
• Meet legal, regulatory, tax, accounting and responsible gambling obligations where applicable.
• Keep the website, systems and player accounts secure.
• Maintain records of gaming, payments, communications and account activity.
• Analyse website performance and improve functionality, content and user experience.
• Send service messages, account notices, security alerts and other information needed to administer an account.
• Send marketing communications where permitted and where a player has provided consent or another lawful basis applies.

Marketing communications may include information about website features, promotions or other relevant updates. Players can choose not to receive marketing communications by using the unsubscribe option in a message or by contacting support. Stopping marketing messages will not normally prevent essential service, security or account communications.

Lawful and necessary handling

Information may be handled where this is necessary to provide a requested service, manage an account, protect players and the website, comply with a legal requirement, respond to a valid request or pursue a legitimate operational purpose. Where consent is relied on, a player may withdraw that consent as described below. Withdrawal does not affect handling that occurred before consent was withdrawn or handling that can continue on another lawful basis.

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, support login and session functions, measure website performance, understand how features are used and help keep the service secure. Some cookies are necessary for core website functions, while others may support analytics, personalisation or communications. Cookie information may be linked with account or device information where needed for these purposes.

Players can manage or delete cookies through the settings in their web browser. Blocking or deleting certain cookies may affect login, preferences, security checks or other website features. Browser settings differ, so players should review the help information provided by their browser for instructions.

Sharing information

Information may be shared with service providers that help operate the website and its services. These providers may support hosting, technology, identity verification, fraud prevention, payment processing, customer support, analytics, communications, security and professional services. Providers should only handle information for relevant business or service purposes and are expected to apply appropriate safeguards.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a lawful request, protect the rights or safety of players or others, investigate suspected fraud or wrongdoing, enforce website terms, or protect the security and integrity of the service. Information may be transferred or accessed in another country when required for service delivery, subject to appropriate handling and safeguards where applicable.

Security measures

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication, monitoring, secure systems and staff or provider procedures. No online service can guarantee complete security, so players should use a strong, unique password, keep login details confidential and contact support promptly if suspicious account activity is noticed.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period depends on the type of information, the reason it was collected, the sensitivity of the information, ongoing disputes or investigations, security needs and applicable obligations.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, transaction, payment, security and communication records must be kept for a period required by law, even after an account is closed. Other information may be securely deleted, anonymised or de-identified when it is no longer needed. Retained information remains subject to appropriate access controls and may only be used for relevant purposes.

If a player asks for deletion, the request will be considered against any requirement to retain information, protect the website, resolve a dispute, prevent fraud or comply with legal obligations. Where deletion cannot be completed immediately or in full, the player may be informed of the relevant limitation where appropriate.

Subject to applicable requirements and reasonable identity checks, players may ask about the personal information held about them and request that it is handled appropriately. Rights can vary depending on the circumstances, but may include:

• Access: request a copy of, or information about, personal data held in relation to your account.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: ask for personal data to be deleted where it is no longer needed or where deletion is otherwise available.
• Marketing consent: withdraw consent to marketing communications at any time.
• Information about handling: ask questions about how personal information is collected, used, shared or retained.

To exercise these rights or make a privacy-related request, contact support@fairgocasino-au.site. Please describe the request clearly and provide enough information for the relevant account or records to be identified. We may need to verify the requester’s identity before providing information or making changes, particularly where the request concerns account access, identity documents or sensitive information.

A request may be declined, limited or delayed where this is allowed or required by law, including where fulfilling it could affect the rights of another person, compromise security, interfere with fraud prevention, or require information that must be retained. If a player is dissatisfied with the handling of a privacy request, they should first contact support so the issue can be reviewed.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The updated version will be made available on the website, with the effective date or other notice provided where appropriate. Players should review this page periodically. Continued use of the website after an update may indicate acknowledgement of the revised policy.